Buckeystown Auto Repair

I brought my car in for a routine oil change and tire rotation. During the visit, they broke a lug nut and damaged the wheel hub, but didn’t want to take responsibility for it. I moved on, trusting that the service itself had been done properly. Later, the car began experiencing serious issues. I ended up having to replace both the alternator and the battery — damage that turned out to be the result of the engine having no oil. The oil light never came on because it had been reset, and I was still about 1,000 miles away from even being due for the next oil change. It wasn’t until the engine completely failed that we opened it up and discovered just how extensive the damage was. At this point, it’s unclear whether the car can even be saved. All of this could have been prevented if the oil change had actually been done right the first time. This has been a deeply frustrating experience. I trusted this shop to handle basic maintenance — and now I’m left dealing with the potential loss of my vehicle because that trust was misplaced. ____ Thank you for your reply. However, I want to clarify that at no point during my visit was I warned about engine damage or metal shavings. The only issue discussed with me was the damage done to my wheel hub, which occurred during the tire rotation. No one brought up any internal engine concerns, nor was I advised that my vehicle was already in poor condition. I always make it a point during any visit to mention that I commute regularly and need to ensure everything is running properly. When I scheduled this appointment, I was told a diagnostic and overall inspection would be done as part of the service. I relied on that assurance. I trusted that a proper oil change had been done and was still nearly 1,000 miles away from the next scheduled service when the car began to fail. The oil light never came on because it had been reset. I’m disappointed to see this situation being reframed as preexisting damage when none of these warnings were ever communicated to me at the time. If they had been, I would have taken immediate action.

I have nothing bad to say about Nelcars. I thought my brakes were worse than they were. They diagnosed the issue, told me what services I could hold off on, and fixed the issue same day. Because of their honesty they gained a permanent customer and anyone i know that needs work done, im sending them to Nelcars.

Everyone was incredibly nice and professional. They let me know ahead of time it was going to take a long time to get parts in. Every time I called for updates they let me know what was happening and a time frame. They were so incredibly patient with all my questions. I highly recommend them.

What a treasure! I was was turned on to this business by my next-door neighbor who raved about Lauren and Julie. He was right. What a comfortable environment. I have to admit. I prefer being around women and children instead of aggressive salesman. I also left an item at the office but Julie was great in locating it and saving it for me to pick up at a later date. As to the services performed, I have never felt more comfortable and reassured that my vehicle was taken care of and is safe for use... And it's convenient to my home. What a relief!... To have confidence in my ride and this support team.

If I could give Lauren and Julie a 6/5 stars I would! It is so easy to be overlooked as a female bringing your vehicle in for ANYTHING and having both of them has been an amazing experience!

Highly recommend this shop! Came for a quick oil change they took care of me.